Who this article is for
This article is for:
Borrowers completing a Nestwise application
Homeowners managing their loan or payments online
Anyone seeing slow loading, glitches, or odd behavior in the dashboard
Users unsure which browser or device to use for the best experience
Best browsers for Nestwise
Nestwise is designed to work best on modern, up-to-date browsers.
For the smoothest experience, we recommend:
Google Chrome (latest version)
Apple Safari (latest version on macOS or iOS)
Mozilla Firefox (latest version)
Microsoft Edge (latest version)
If you’re using an older browser or Internet Explorer, you may see:
Pages that don’t render correctly
Buttons that don’t respond
Features that fail to load
Updating your browser usually fixes these issues.
Desktop vs. mobile: which should you use?
You can use Nestwise on both desktop and mobile, but some tasks are easier on a larger screen.
Best for desktop or laptop:
Completing your full loan application
Uploading multiple documents
Reviewing disclosures and closing documents
Using calculators and detailed tools
OK on mobile, best for:
Quick status checks
Viewing basic loan details
Reading messages
Checking payment dates
If you’re stuck or blocked on mobile, switch to desktop or laptop whenever possible.
Keeping your browser up to date
Using an outdated browser can cause:
Loading issues
Security warnings
Broken features
To avoid this:
Update Chrome, Safari, Edge, or Firefox to the latest version
Restart your browser after updating
Try again in a fresh window or tab
Most updates take less than a minute.
Tips for using Nestwise on your phone
When using Nestwise on a phone:
Turn off battery saver or low-power mode if pages seem slow
Make sure you have a stable data or Wi-Fi connection
Rotate your phone to landscape mode for complex forms or tables
Avoid switching apps mid-upload (it can interrupt the process)
If you’re stuck on a key step (like signing or uploading), move to a desktop if you can.
Using VPNs, ad blockers, and security tools
Certain tools can interfere with Nestwise:
VPNs may block secure connections or slow down loading
Ad blockers or privacy extensions may block scripts our app needs
Strict corporate firewalls can prevent pages from loading at all
If you see frequent loading errors:
Temporarily disable VPNs and ad blockers
Try from a home or personal network
Use a private/incognito window
If the problem disappears, the issue is likely one of these tools.
General performance tips
If Nestwise feels slow or glitchy:
Close unused browser tabs
Restart your browser
Restart your device if it hasn’t been rebooted in a while
Clear cache and cookies for the last day or week
Try a different browser to compare behavior
Small device cleanups often make a noticeable difference.
If you’re using a work computer
Some work devices:
Block certain financial sites
Prevent file uploads
Restrict scripts or pop-ups
If forms or upload tools never load:
Try a personal laptop or phone
Switch to your home network
Contact your IT team if you must use a work device
When to contact support
Reach out if:
Nestwise doesn’t work on multiple browsers or devices
You’ve tried the tips above and nothing changes
You can access other websites but not Nestwise
A specific feature (uploads, signing, calculators) always fails on every device
Tell us:
Which browser and device you’re using
Whether you’ve tried another browser or device
What you were trying to do when the issue happened
This helps us pinpoint and fix the problem faster.