Who this article is for
This article is for:
Borrowers stuck on a loading screen during the application
Users whose dashboard or documents won’t load
Anyone seeing a blank page, frozen screen, or endless spinner
Borrowers unsure if the issue is on their side or ours
If a Nestwise page or tool won’t load
If you see a spinning loader, a blank white page, or a section that never finishes loading, follow the steps below to narrow down the problem and get things working again.
1. Refresh the page and try again
Start with the simplest step:
Click Refresh in your browser
Or close the tab and reopen the page
Try the same action one more time
Temporary network hiccups and expired sessions often resolve with a fresh load.
2. Check your internet connection
Slow or unstable internet is one of the most common causes of loading issues.
Confirm that:
Other websites are loading normally
You are not on a very weak Wi-Fi signal
You’re not switching between Wi-Fi and mobile data mid-session
If things are slow everywhere, restart your router or switch networks if possible.
3. Try a different browser
If the page still won’t load, try switching browsers:
If you’re using Safari, try Chrome
If you’re using Edge, try Chrome or Firefox
Some browser extensions, privacy settings, or older versions can block scripts our app needs to run.
4. Try another device
If possible, test on a different device:
If you’re on your phone, try a laptop
If you’re on a work computer, try a personal device (some corporate networks block finance tools)
If it works on one device but not another, the issue is local to that device or browser.
5. Clear your browser cache and cookies
Old session data can cause pages to hang or fail to load.
To fix this:
Open your browser settings
Clear cache and cookies for at least the last 24 hours
Close and reopen your browser
Log back into Nestwise and try again
This resolves a large portion of “stuck” or looping load states.
6. Disable VPNs, ad blockers, or privacy extensions temporarily
Security tools can sometimes block scripts or requests needed for:
Dashboards
Upload tools
Embedded calculators
If you use:
A VPN
Strict ad blockers
Privacy extensions
Temporarily disable them, refresh the page, and try again.
7. Check if the problem is with a specific feature
Note what exactly isn’t loading:
The entire site
Just the dashboard
Only the document upload area
A specific calculator or tool
This is important when you contact support — it tells us where to look.
8. Try logging out and back in
If you’ve been logged in for a long time, your session may have expired in the background.
To reset it:
Log out of your Nestwise account
Close the browser tab
Open a new tab and log in again
Then try the same action that wasn’t loading before.
9. If you’re on mobile and nothing is loading
On a phone:
Make sure your browser is up to date
Turn airplane mode on and off to reset your connection
Try switching between Wi-Fi and mobile data
Try using a desktop if you’re stuck at a key step in the application
Some complex tools simply work better on desktop.
10. When it’s likely on our side, not yours
It may be a platform issue if:
Multiple pages on Nestwise aren’t loading
You already tried another browser and device
Other websites load fine
You see the same issue at different times of day
In that case, reach out so we can investigate and confirm.
When to contact support
Reach out if:
You’ve tried a refresh, another browser, and another device
A key step in your application won’t load
Your document or payment sections are completely blank
You see the same loading issue for more than 15–20 minutes
You’re up against a deadline (rate lock, closing date, etc.)
Include:
What page or tool isn’t loading
What device and browser you’re using
A screenshot, if you can
Whether other sites are loading normally
This helps us pinpoint the issue much faster.