Who this article is for
This article is for:
Borrowers uploading documents for their Nestwise application
Anyone seeing an error message or failed upload
People having trouble with file size, format, or device compatibility
How to fix document upload issues
Most upload issues are caused by file size, format, or image quality problems. Here’s how to resolve the most common issues so your documents can be reviewed without delays.
1. Make sure your file is clear and complete
Documents may be rejected if:
The image is blurry
Part of the page is cut off
The text is too small or faint
Multiple pages were not included
To resolve this:
Retake the photo in good lighting
Make sure the entire document is visible
Try using your phone’s camera instead of scanning apps
If it’s a multi-page file, upload all pages
2. Check the file format
Nestwise accepts:
PDF
JPG
PNG
If your file is in a different format (HEIC, DOCX, etc.), convert it before uploading.
On iPhone:
When sharing an image, choose “Save as PDF” or “Most Compatible” for JPG.
On computer:
Open the image and export/save as PDF or JPG.
3. Check the file size
Files that are too large may fail to upload.
To fix this:
Take a new photo at a normal resolution
Use “reduce file size” when exporting a PDF
Break large PDFs into multiple files if needed
Aim for files under 10 MB when possible.
4. Use a different device or browser
Some upload issues are device-specific.
Try switching to:
Chrome (best performance)
Safari
Firefox
If you were uploading from a phone, try a computer — or vice versa.
5. Check your internet connection
Weak or unstable internet can interrupt uploads. Try:
Moving closer to your router
Switching from cellular to Wi-Fi
Uploading again after reconnecting
6. Make sure the document type matches the request
If you upload the wrong type of document — for example, bank statements instead of tax returns — the system may not accept it.
Check the request label in your dashboard, then upload the exact document type listed.
7. Try refreshing or signing out and back in
A quick refresh can fix most temporary issues.
If needed, sign out of your dashboard and sign back in before uploading again.
8. Contact support if the issue continues
If you’ve tried the steps above and still can’t upload a document, reach out to our support team.
Please share:
The document type
Your device (iPhone, Android, Windows, Mac, etc.)
The browser you’re using
A screenshot (if available)
We’ll help you upload it or do it manually for you.