Who this article is for
This article is for:
Borrowers experiencing a technical error
Users running into dashboard or login problems
Anyone who needs help with documents, forms, payments, or account details
Borrowers unsure how to contact support
How to report an issue
If something isn’t working the way it should, Nestwise support can help.
The fastest way to get assistance is to report the issue directly through our support channels with the information we need to investigate.
1. Use the in-app chat (fastest for most issues)
You can report issues directly from:
The Nestwise dashboard
The application
The Nestwise website (if chat is enabled)
Chat is best for:
Login problems
Upload failures
Form errors
Dashboard issues
General questions
A support specialist will reply as soon as possible.
2. Report an issue by email
You can email us at [email protected].
Include:
Your full name
The email on your Nestwise account
A description of the issue
Any error messages you saw
A screenshot (if possible)
This helps us resolve your issue faster.
3. Call a Nestwise specialist (if available in your state)
Phone support is best for:
Urgent application issues
Closing-day problems
Payment setup concerns
Time-sensitive loan processing questions
If phone support is available, the contact number will be listed at nestwisemortgage.com/contact.
4. What to include when reporting an issue
The more details you share, the faster we can help.
When contacting support, please include:
What you were trying to do
What happened instead
Any error messages you saw
Whether you tried another browser/device
Screenshots, if available
Your loan number (if already closed)
This allows us to diagnose the issue quickly and accurately.
5. If the issue is with a servicing partner
If your loan has been transferred:
Some issues may need to be resolved directly with the servicer
Nestwise can confirm who services your loan
We’ll point you to the correct contact and help you with any questions
Your servicing partner’s contact information is included in your welcome letter.
6. If you experience a time-sensitive issue
Contact us immediately if:
You have a closing deadline
You cannot upload required documents
Your dashboard is preventing you from completing the application
You believe something is incorrect on your loan file
We prioritize urgent loan-impacting issues.
When to contact support
Reach out if:
Something isn’t working the way it should
You can’t complete your application
A document won’t upload
The dashboard won’t load
A payment or Nestmatch entry looks incorrect
You’re unsure who to contact
Our team is here to help quickly.