Who this article is for
This article is for:
Borrowers completing their Nestwise application
Anyone who sees an error message during the application process
Users unsure why a form won’t submit
Borrowers who need to correct information already submitted
Common application form errors and how to fix them
Below are the most frequent issues borrowers experience during the application process, along with clear steps to resolve each one.
1. “Required field missing”
This means that:
A mandatory field was left blank
An answer was incomplete (for example, missing digits in SSN or phone number)
To fix this:
Scroll back through the form
Look for fields outlined in red or marked with an error icon
Complete or update the missing information
Small details—like a missing apartment number—can prevent submission.
2. Address auto-fill errors
Sometimes autofill places:
The wrong ZIP code
Partial addresses
Incorrect unit numbers
Try:
Clearing the field and typing your address manually
Selecting the correct option from the dropdown
Ensuring the city and ZIP match USPS formatting
3. Name or identity mismatches
These errors occur when your entries do not match public records.
To fix:
Ensure your legal name matches your ID exactly
Enter your full middle name if required
Double-check your birthdate and SSN
Use the same information across all fields
Discrepancies may delay identity verification.
4. Income entry mistakes
These errors often appear when:
Income is entered as weekly instead of annual
Decimal points or commas are misplaced
Additional income types are missing
To fix:
Confirm whether fields require monthly, annual, or hourly amounts
Re-enter values carefully
Include bonuses, commissions, or self-employment income if applicable
5. Document-dependent errors
Some sections won’t let you continue until a required document is uploaded.
If you see an error:
Check the “Required Documents” list
Upload missing files
Make sure documents are readable and in the correct category
This is one of the most common blockers.
6. “Unable to verify information”
This appears when a third-party verification service (employment, credit, identity) cannot match your entries.
Try:
Re-entering your employer name and address
Updating your phone number or email
Confirming your Social Security or ITIN number is accurate
If verification still fails, support may ask for additional documentation.
7. Technical glitches (page freezing, submit button not working)
If the form won’t submit:
Refresh the page
Switch browsers (Chrome recommended)
Try a different device
Clear your cache and cookies
Disable any browser extensions blocking scripts
If the issue persists, support can walk you through a manual workaround.
8. Duplicate application attempts
If you started an application with multiple emails, you may hit errors because:
Information is split between accounts
The system can’t determine your primary profile
Support can merge or correct duplicate accounts if needed.
When to contact support
Reach out if:
You cannot submit your application
You receive repeated errors with no clear cause
A section refuses to accept your information
You believe your account has conflicting or duplicate data
You need help correcting information after submission
Support can troubleshoot your form, correct data on the backend, or guide you through the next steps.