Who this article is for
This article is for:
Borrowers needing to know when support is available
Anyone trying to estimate how fast they’ll get a reply
Users deciding whether to use chat, email, or phone
Applicants working through time-sensitive steps
Support hours
Nestwise support hours are listed on our Contact page:
👉 nestwisemortgage.com/contact
Because hours may vary by state and by loan stage, always check the Contact page for the most accurate schedule.
In general, support availability includes:
Chat: Standard business hours
Email: Reviewed daily, including weekends
Phone: Available in select states during business hours
Holiday or high-volume periods may affect availability.
Typical response times
Each support channel has its own response pace.
Below is a general guide to help you choose the best option based on urgency.
Chat response times
Most borrowers receive a response:
Within a few minutes during normal hours
Slightly longer during peak times or after hours (if chat is enabled)
Best for:
Quick troubleshooting
Application questions
Dashboard issues
Email response times
Typical response window:
Same day to 1 business day
Slightly longer during high-volume periods
Best for:
Detailed questions
Document requests
Corrections to your account
Issues that need deeper investigation
Email always works well if your question isn’t urgent.
Phone response times
Phone support is available in select states.
Response times vary depending on:
Call volume
Time of day
Loan stage
Best for:
Urgent, time-sensitive questions
Closing-day issues
Payment setup challenges
Complicated loan scenarios
Check the Contact page for hours and availability in your state.
When to expect possible delays
Response times may be slightly longer:
At the beginning or end of the month
During rate volatility
During holiday periods
When major product updates are released
During large borrower volume increases
If your issue is urgent, always choose chat or phone.
If you need immediate help
Reach out right away if:
You’re close to closing and something is blocking your file
You can’t upload required documents
A key part of your application won’t load
You think something is incorrect or missing in your dashboard
Use:
Chat for the fastest response
Phone if your state supports it